Refund Policy

1. Overview

At TradeCraft Academy, we are committed to providing high-quality educational content and ensuring customer satisfaction. We understand that sometimes a course may not meet your expectations or needs. This Refund Policy outlines the conditions under which we will provide refunds for our courses and other products.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all our courses. If you are not satisfied with your purchase, you may request a full refund within 14 days of the purchase date, subject to the conditions and limitations outlined in this policy.

2.1 Eligibility for Refunds

To be eligible for a refund, you must:

• Request the refund within 14 days of the purchase date
• Have completed no more than 25% of the course content
• Provide a brief explanation for your refund request

2.2 Course Completion Limitations

If you have completed more than 25% of a course, you will not be eligible for a refund. Course completion is measured by the number of modules or lessons accessed and/or completed, as tracked by our learning management system.

3. How to Request a Refund

To request a refund, please:

1. Email support@tradecraftacademy.com with the subject line "Refund Request - [Course Name]"
2. Include your full name, email address used for purchase, order number, and reason for requesting a refund
3. Submit your request within the 14-day period from your purchase date

All refund requests will be processed within 5-7 business days. Once approved, the refund will be issued to the original payment method used for purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refunded amount to appear in your account.

4. Exceptions and Non-Refundable Items

4.1 Non-Refundable Items

The following items and situations are not eligible for refunds:

• Individual course modules or components purchased separately
• Course bundles where more than 25% of the total content has been accessed
• Downloadable resources, ebooks, or other digital materials that have been downloaded
• Personalized coaching sessions that have been scheduled or completed
• Subscription services after the first 14 days (see Section 4.2)

4.2 Subscription Services

For subscription-based services:

• The 14-day refund policy applies only to the first subscription payment
• Subsequent subscription payments are non-refundable
• You may cancel your subscription at any time to prevent future billing
• No partial refunds will be issued for unused portions of a billing period

4.3 Special Offers and Promotions

Courses or products purchased at a discounted rate during special promotions may have different refund terms, which will be clearly stated at the time of purchase. If no special terms are mentioned, our standard 14-day refund policy applies.

5. Special Circumstances

We understand that exceptional circumstances may arise. In the event of extended illness, family emergency, or other extraordinary situations that prevent you from utilizing our services within the refund period, please contact our support team. Special circumstances will be evaluated on a case-by-case basis.

5.1 Technical Issues

If you experience technical issues that significantly impair your ability to access or use our course content, please report these issues to our support team immediately. We will work to resolve these issues promptly. If the technical issues cannot be resolved and significantly impact your learning experience, you may be eligible for a refund outside the standard 14-day window, at our discretion.

6. Fraud Prevention

To maintain the integrity of our refund policy and protect against abuse, we monitor refund patterns and account activities. If we detect patterns suggesting policy abuse, such as repeated refund requests or excessive content consumption before refund requests, we reserve the right to:

• Deny refund requests
• Suspend or terminate account access
• Take appropriate legal action in cases of fraudulent activity

7. Course Cancellations by TradeCraft Academy

In the rare event that TradeCraft Academy cancels a course or program:

• All enrolled students will receive a full refund for that course
• We will make reasonable efforts to provide advance notice of cancellation
• We may offer alternatives, such as transferring to another course or receiving credit for future purchases

8. Currency and Processing Fees

Refunds will be issued in the same currency as the original purchase. Please note that:

• We do not compensate for any changes in currency exchange rates between the time of purchase and the time of refund
• Any payment processing fees or transaction fees charged by your bank or payment provider are non-refundable

9. Amendments to This Policy

TradeCraft Academy reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The policy that was in effect at the time of your purchase will apply to your refund request.

10. Contact Information

If you have any questions or concerns about our Refund Policy, please contact our support team:

Email: support@tradecraftacademy.com

Phone: +14013582132

Address: 963 Forest Port, Virginieton, SK T9M-1R2, Canada